How can we help?

Common topics

• Account & access

  Sign-in issues, email verification, password resets, and account updates.

• Billing & subscriptions

  Charges, renewals, plan changes, and invoices for TradeLock or Tradeily.

• TradeLock app

  Setup, lock behaviour, permissions, and device compatibility.

• Refunds

  Eligibility questions or how to request a refund for a paid plan.